Refund Policy

Refund Policy

Last Updated: 2025

At Apollo Group TV, we strive to provide the best streaming experience for our users. However, if you’re not satisfied with our service, we offer a straightforward refund process. Please read this policy carefully to understand your options.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Technical Issues: If you experience persistent technical problems that prevent you from using the service, and our support team is unable to resolve them.

• Billing Errors: If you were charged incorrectly or multiple times for the same subscription.

• Cancellation During Trial Period: If you cancel your subscription during the free trial period, you will not be charged.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• If you simply change your mind about the service.

• If you fail to cancel your subscription before the renewal date.

• If you violate our Terms of Service (e.g., sharing your account with unauthorized users).

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [support@apollogrouptvprime.com] within 7 days of the charge.

2. Provide the following information:

   • Your full name

   • Email address associated with your account

   • Reason for the refund request

   • Proof of payment (e.g., transaction ID)

4. Refund Processing Time

Once your refund request is approved, it may take 5-10 business days for the refund to be processed and reflected in your account. The exact time depends on your payment method and financial institution.

5. Subscription Cancellation

If you wish to cancel your subscription to avoid future charges, you can do so at any time through your account settings. Cancellations must be made at least 24 hours before your next billing cycle to avoid being charged.

6. Contact Us

If you have any questions about our Refund Policy, please reach out to our support team:
Email: [support@apollogrouptvprime.com]

Live Chat: Available on our website during business hours.

Why Choose Apollo Group TV?

• Transparent refund process

• 24/7 customer support

• Affordable pricing with no hidden fees

• Easy cancellation and subscription management